§114-day refund on every purchase

If you are not satisfied with a purchase, you can ask for a full refund within 14 days of the date you paid, for any reason. This applies to audits, upgrades, extra jurisdictions, re-audits and the first payment of any subscription.

§2Also refunded at any time

If a scan fails or we cannot deliver the report you paid for, you get a full refund.

If your report contains a material error about the version we scanned that we cannot correct within 14 days of you telling us, you get a full refund for that audit.

If you were charged twice or by mistake, we refund the duplicate charge.

§3Subscriptions

You can cancel a subscription at any time; it then ends at the close of the period you have paid for and is not renewed. Renewal payments can be refunded within 14 days of the renewal date if you have not used that period's verifications.

§4What a refund means

When a purchase is refunded, the report or feature it unlocked is locked again. Verification records already issued stay on the public ledger, because they record what was checked and when, and are marked as no longer backed by a paid order where relevant.

§5How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. Request a refund through paddle.net (look up your order with the email you paid with), or reply to your Paddle receipt.

You can also email us at hello@raghavrhanda.com with your order or audit link and we will arrange it with Paddle. Approved refunds go back to your original payment method, usually within 5–10 business days.

§6Your legal rights

This policy is offered by Adnah India Consulting LLP and does not limit any rights you have under the consumer laws of the country where you live.